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FAQ

How is my photo/video delivered?

You will receive a download link by email after purchase. If you haven’t received the email please check your spam folder.
The download link is also available in the member area.

 

How can I pay?

You can pay with Visa, Mastercard and American Express.

 

Can my company become VAT exempt?

We apply all applicable taxes to your order based on your billing region.
If you’re VAT registered in an EU member state and you’ve received a VAT registration number issued by an EU member state then you can become VAT exempt. Please enter your VAT number upon registration.

 

What is your refund policy?

If you are experiencing an issue with your purchase, please contact us immediately.

If a refund is needed, please notify us as soon as possible, ideally within 24 hours. Unless there is a technical defect with your purchased file, please understand that we are unable to guarantee a refund because we provide you with immediate access to download your purchase.

 

Can you create a special license for my specific use?

Sure, please contact us.